WIFI - thegoodwills.com

I visited my local library last week for the first time in months and noticed that public internet access (computers, desks and chairs), had been removed. Desks, tables and chairs had also been removed from the reading room, where one could sit for hours browsing newspapers and magazines or working on jigsaw puzzles.

“That’s not very fair on people who don’t have a computer or access to WIFI,” said She Who Believes in Equality.

A survey published in March this year, citing Australian Bureau of Statistics data, showed that 2.5 million Australians are not online. Reasons given by respondents included affordability issues, location (poor signal or no signal), or that they lacked the 21^st century skill called ‘digital literacy’.

The Centre for Social Inclusion (CSI) produces the National Digital inclusion Index, based on data from Roy Morgan Research.

Since data was first collected in 2014, Australia’s overall digital inclusion score has risen by 7.9 points, from 54.0 to 61.9. Improvements have been evident across all three categories: Access, Affordability and Digital Ability. CSI notes in its 2019 report that those with the lowest ADII score are in the lowest socio-economic demographic (income under $35,000), with a score of 43.3 points. The Northern Territory is excluded from the research (sample too small), but indigenous Australians living elsewhere scored 55.1.

The digital divide is an obvious social strata marker, with a 30.5 point difference between the lowest income demographic (43.3) and the highest (73.8).

The 2019 survey shows that all segments of the digital access market improved on their 2018 score. Scores are allocated to particular geographic regions and socio-demographic groups, over a six-year period from 2014 to 2019. People aged 65 and over are the least digitally included age group, with a score of 48 (13.9 points below the national average).

I know a few elders who, for one reason or another, refuse to engage with the digital world, clinging on to old analogue TV sets and VCRs, eschewing mobile phones and in some cases, not even having an answering machine. The NBN is relentlessly catching up with this cohort. Moreover, financial institutions are forcing these older customers to abandon time-honoured way of paying bills (by cheque and in person).

As an aside, when I first tried to source the CSI report, I was ironically greeted with the message, “bandwidth exceeded, try later”.

We’re all getting a lot of messages like that with the weight of people using Facebook, Twitter and their affiliates 24/7, not to mention streaming movies, TV series and engaging in bandwidth-using virtual performances and community catch ups.

Last time I wrote about this subject, 90,000 Australians were still using dial-up modems to surf the Internet. That annoying yet welcoming modem squeal is heard no longer, at least not by Telstra customers. Telstra retired its dial-up service In December 2015, citing a sharp drop off in the numbers of people still using dial-up in favour of a variety of connectivity options.

When I last worked for the now mostly digital regional news services, when we went to public meetings in rural areas, we’d take a portable modem. The mid-1980s version was a device you clamped to the handset of a (dial up) phone and then transmitted your news report from the laptop. News organisations spent a fortune equipping field reporters with clunky laptops which weighed at least 10kg and cost thousands. When the technology inevitably did not work, reporters simply called a ‘copy-taker’ at HQ and dictated the story.

Copy-takers are long gone, and the rest of the old school cohort who had not already taken a redundancy package will most likely be swept out the door in the latest media shakeout.

But getting back to the 2.5 million Australians who told survey takers they do not have access to the Internet.

A group of 30 community organisations has called for urgent efforts to help Australians not connected to the internet. The group told the Sydney Morning Herald that the pre-existing problem was heightened during the pandemic, hindering access to government services; for example, children trying to undertake online education and people needing access to telehealth services.

The group asked Communications Minister Paul Fletcher to consider ‘targeted low-cost broadband’ connections for eligible households, a relief package of basic telecommunications equipment and a telephone service for people with low digital literacy.

Of those Australians who do have Internet access, more than four million use mobile only to ‘gain access to the internet’ (note how I refuse to verb a noun). This means they have a mobile phone or mobile broadband device with a data allowance, but no fixed connection. This cohort rated a low ADII score of 43.7, some 18.2 points below the national average (61.9). Mobile data costs substantially more per gigabyte than fixed broadband, which means mobile-only users are unlikely to be binge-watching Narcos, House of Cards or Killing Eve.

Mobile-only use is linked with socio-economic factors, with up to a third of people in low-income households, those with low levels of education and the unemployed more likely to be using mobile-only.

Now here’s what at first sight seems to be an anomaly. You would know the oft-quoted homeless numbers in Australia – around 116,000 at the last Census. However, as the survey found, homeless people find phones essential for survival and safety, job prospects and for moving out of homelessness.

Consumer advocate The Australian Communications Consumer Action Network (ACCAN), cited a Sydney University study that found 92% of Australians who identify as homeless (95% in Sydney and Melbourne), own a mobile phone. The homeless favour smart phones (77% of those surveyed had a pre-paid plan for a smart phone). They typically use free WIFI and public access (libraries) to keep costs down.

You might well ask, “How can a homeless person afford a smart phone?”

Well, I bought one last week for $29! It is destined to replace an unreliable IPod as a portable music player. But it also has all of the apps anyone needing a survival tool could ever use. And you can use it to call someone or send a text!

Apps take up most of the memory in this bargain phone. But even so, a minimum $10 a month would make this a handy ‘Where am I sleeping tonight?’ tool.

The annual Deloitte Australia Mobile Use Survey’s key finding is that mobile penetration in Australia has maxed out at 91% (about 20 million users), and accordingly, sales are slowing. The main reason for this is that Australians are holding on to their phones longer (three years on average).

If you are at all interested in how mobile technology is developing, this report (you need to sign up to download it), is illuminating.

For example, did you know that mobile is starting to lose ground to voice-assisted speakers (a 51% increase since 2018), as the preferred user method of ‘gaining access to’ home services and entertainment?

(“OK, Google, play ‘Bohemian Rhapsody’ by Queen” – but you have to train the thing to recognise your accent…Ed)

As an observation on the recent move by News Ltd to shut down many print titles and move most of the survivors online, mobile remains our preferred device to consume news. Having said that, Australians are less interested in tuning in at all, with only 39% reading the news weekly, compared to 48% last year.

And, as if we did not already know, 27% of Australia’s 17.9 million smart phone owners use their device at least once a week to watch a TV series or movies, up from just 5% in 2015! I relate to this statistic, as I covertly watch Killing Eve on my smart phone, as She Who Believes in Equality chooses not to watch.

Bandwidth exceeded – try later.

FOMM back pages: https://bobwords.com.au/friday-on-my-mind/ Hold the phones 2014

technology-privacy — “Hacker’ image by www.pixabay.com

“Och*, technology – it’s the Deil’s work,” my Scottish Dad said in 1964, when I bought one of the early transistor radios.

Dad died in 1991, so he missed the Internet (and Windows 98, the best version). He also missed WIFI, smart phones, internet banking, Facebook, Twitter, Skype, Bluetooth, video and music streaming and that nemesis of 21^st century parents − Facetime. I’m not sure what he’d make of hackers, spammers, viruses, malware, or dealing with glitch-prone software and untimely computer crashes.

As we all should know privacy risks for internet and mobile phone users include data harvesting, web tracking and government spying. Many internet security companies are now advocating the use of a virtual private network (VPN) which encrypts your data and hides your internet address. And, as this article reveals, the Internet of Things poses new cyber threats, as security is often lax or absent in domestic items like smart TVs, fridges and microwaves and other connected devices.

This week I conducted an IT security review after a sudden flood of spam emails jammed up one of our addresses (not this one). She Who Goes By Various Acronyms was extremely pinged off with the 200 dodgy emails that came several nights in succession. They were dressed up to look like emails we’d sent but had been ‘rejected by sender’.

I can’t say our Internet Service Provider (iinet) was overly helpful. They insisted that the email address had not been hacked or compromised. The support team advised me to change my password (duh) and later referred me to a service where you can report ‘new’ spam. That didn’t really help much, so I spent a good few hours doing my own troubleshooting.

As part of a usor emptor security review, I reset my WIFI router to its default settings, and then re-installed it with a complex admin password and a new WIFI password. Tedious, yes, and the tediousness extended to relaying the new WIFI password to every device that shares the same router. As a result, we slowed the spam to a trickle and now it has stopped altogether. (Yay, techy Bob-Ed)

In the early days of starting a WordPress website, my weekly posts were inundated by what is known in blogger world as ‘comment spam’ – most of it from Russia. We slowed the onslaught by installing an effective anti-spam plugin (Akismet) and stopped it by limiting post comments to 14 days.

I began to wonder about spam; who distributes it and why. Do they want to sell you stuff or are they just creating mischief? What they want more than anything is for you to click on the inevitable malware-ridden attachments. Do so at your peril.

I discovered that a sudden flood of spam can (a) bury messages you did need to find and (b) sometimes they are phishing emails. These are emails that purport to be from one of your legitimate service providers. You can usually detect them by the stilted use of English and also by the fake email address

Later, I forwarded the bogus email to iinet support and complained. Since then, I have had other attempts by swindlers to milk credit card details by forging emails. It is beyond me why a large ISP (iinet, now owned by TPG), can’t put a stop to this. I’m told scams like this are commonplace, no matter which ISP you use.

There’s a lot of it about. As you may have read recently, cyber crooks impudently set up a facsimile of the MyGov website, which holds an enormous database of tax, medical and social security detail.

Many of my Facebook friends are currently complaining about nuisance calls, phishing emails, spam or hacking of their ‘Messenger’ app. These scams are becoming so prevalent it behoves us all to put another layer of security in place. Many banks and institutions (including MyGov), use a ‘dongle’ or some form of two-step verification (a time-sensitive pin sent to your mobile).

There is a certain amount of sales-driven hysteria promulgated about the ability of ‘Russian hackers’ to covertly take control of your computer and start delving into your private details. Some swear by online password managers, but I favour an in-house, two-step method. It is tedious but safe, provided you don’t fall into the trap of allowing your web browser to save logins and passwords. Surely you don’t do that?

The anti-virus programme I uninstalled this week was quite good at doing what it is supposed to do, but it kept alerting me to potential threats and PC performance issues. Solving these supposed threats and issues meant upgrading to one or more ‘premium’ programmes.

Hassles aside, when technology works, it can be a joy to all. Last week I compiled a short video to send to my Auntie in the UK who was turning 100. My sister and her daughter sent me a video on Messenger as did my nephew. We recorded our own video greeting on the veranda at home, complete with kookaburras in the background. I called my other sister in New Zealand and recorded her audio message and then edited the clips into a 10-minute video and slideshow. I then uploaded it to YouTube with a privacy setting. My cousin in the UK said it came up great when cast to the big screen TV.

That milestone occasion got me musing about my teenage years (Auntie outlived her sister (my Mum) by 52 years. Technology sure has changed from those days as a rugby-mad teenager in New Zealand. I bought the transistor radio for one purpose; I’d set the alarm (a clock with two bells on top), and get up in the middle of the night to listen to (e.g.) the All Blacks play England at Twickenham.

Dad (left) had no interest in sport, but as a volunteer member of the St John’s Ambulance, he spent many a cold Saturday afternoon on the rugby sidelines, first-aid kit at the ready.

He’d have probably credited the ‘Deil’ with this 2019 example of electronic surveillance of professional athletes. When professional rugby players run out onto the field, a small digital gadget is tucked into a padded pouch on the back of their jumpers. The GPS tracker relays performance information to the coaching team (and, apparently, to rugby commentators). From this wafer-thin tracker they can upload data and analyse the player’s on-field movements. This is how Storm winger Josh Addo-Carr was proclaimed the fastest man in the NRL. He set a top speed of 38.5 kmh chasing a scrum kick down the left touchline in the round five match against the North Queensland Cowboys in April. He’d still get run down by a panther or a tiger, but it’s pretty darned fast.

While the top 10 stats look thoroughly impressive, I doubt the general public will get to hear about the half-fit players slacking off in the 63^rd minute.

Fair go, as we say in Australia, as if it isn’t intrusive enough going into the dressing sheds and interviewing sweaty blokes in their underwear.

*general interjection of confirmation, affirmation, and often disapproval (Scots)

Tag: WIFI

Not everyone has Internet access

Friday on My Mind – Technology And Our Private Lives